This book is a Comprehensive Guide to the Consumer Protection Laws in India.

The Present Publication is the Latest 2022 Edition, authored by Taxmann’s Editorial Board, updated till 1^st January 2022, with the following noteworthy features:

[Compact Comprehensive Commentary] on the Consumer Protection Act, 2019 in 250+ Pages

[Compilation of Amended, Updated & Annotated text of the Consumer Protection Laws] which includes:

• Consumer Protection Act, 2019
• 15+ Rules & Regulation framed under the Consumer Protection Act, 2019
• Circulars & Notifications, Press Releases, etc.
• Draft Rules & Regulations framed under the Consumer Protection Act, 2019

[Tabular Presentation] of the following:

• Tables showing sections of the Consumer Protection Act, 2019 & corresponding provisions of the Consumer Protection Act, 1986
• Tables showing sections of the Consumer Protection Act, 1986 & corresponding provisions of the Consumer Protection Act, 2019
• Tables showing date of enforcement of sections of the Consumer Protection Act, 2019

Coverage of this book includes:

Guide to Consumer Protection Act, 2019

• Background of Consumer Protection Act, 2019
• What is Consumer Dispute
• Deficiency in Service
• Unfair Contracts and Restrictive and Unfair Trade Practices
• Product Liability
• Constitution of Consumer Disputes Redressal Commission
• Procedural Aspects of Consumer Disputes Redressal Commission
• Mediation
• Central Consumer Protection Authority
• Offences and Penalties
• Consumer Protection Councils
• Regulation of E-Commerce
• Direct Selling and Multi-Level Marketing
• Other Provisions of Consumer Protection Act
• Consumer Protection Act, 2019 

15+ Rules & Regulation Framed under Consumer Protection Act, 2019

• Consumer Protection (Central Consumer Protection Council) Rules, 2020
• Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020
• Consumer Protection (General) Rules, 2020
• Consumer Protection (Mediation) Rules, 2020
• Consumer Protection (Salary, Allowances and Conditions of Service of President and Members of the State Commission and District Commission) Model Rules, 2020
• Consumer Protection (Qualification for Appointment, Method of Recruitment, Procedure of Appointment, Term of Office, Resignation and Removal of the President and Members of the State Commission and District Commission) Rules, 2020
• Consumer Protection (E-Commerce) Rules, 2020
• Consumer Protection (Consumer Commission Procedure) Regulation, 2020
• Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulation, 2020
• Consumer Protection (Mediation) Regulations, 2020
• Central Consumer Protection Authority (Allocations and Transaction of Business) Regulations, 2020
• Central Consumer Protection Authority (Annual Report) Rules, 2021
• Consumer Protection (Search and Seizure and Compounding of Offences by the Central Authority and Crediting of Penalty) Rules, 2021
• Central Consumer Protection Authority (Form of Annual Statement of Accounts and Records) Rules, 2021
• Consumer Protection (Direct Selling) Rules, 2021
• Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021

Circulars and Notifications

• Notification issued under Consumer Protection Act, 2019
• Press Releases
• Salient Features of Consumer Protection Act, 2019

Draft Rules and Regulations Framed under Consumer Protection Act, 2019

• Central Consumer Protection Authority (Selection and Term of Office of Chief Commissioner and Other Commissioners) Rules, 2019
• Central Consumer Protection Authority (Submission of Inquiry or Investigation by the Investigation Wing) Regulations, 2020

About the author

Taxmann Publications has a dedicated in-house Research & Editorial Team. This team consists of Chartered Accountants, Company Secretaries and Lawyers. This team works under the guidance and supervision of Editor-In-Chief Mr. Rakesh Bhargava.

The Research and Editorial Team is responsible for developing reliable and accurate content for the readers. The team follows the six-sigma approach to achieve the benchmark of zero error in publications and research platforms. The team ensures that the following publication guidelines are thoroughly followed while developing the content: